BOOK ONLINE OR CALL :
0870 803 1709

ACE PARKING UK Limited ("ACE") Standard Terms and Conditions ("the Conditions")
for the Gatwick Meet and Greet Service

You are requested to read carefully the Conditions of car parking and to follow the procedures recommended in the Conditions which are for your benefit. This is a legal document which contains contractual provisions. Your Statutory Rights are not affected.

THE CUSTOMER MUST RETAIN THE RETURN INSTRUCTIONS/NUMBERED RECEIPT FOR THEIR VEHICLE IN A SAFE PLACE TO PRESENT TO ACE ON THEIR RETURN, TO COLLECT THEIR VEHICLE. IN THE EVENT THAT A RECEIPT IS LOST ACE SHALL BE ENTITLED TO REQUIRE PROOF OF THE CUSTOMER'S IDENTITY.

DEFINITIONS

In this Agreement the following words shall have the following meanings:

• 'ACE' means ACE Parking Solutions Limited whose registered office is 47 Gatwick Road, Crawley, West Sussex. RH10 9RD.
• 'ACE Driver' means a driver employed (whether directly or via an agent) for the purposes of meeting customers and driving their vehicles to and from the airport and the Car Park.
• 'Cancellation Period' means the period which ends on the expiry of seven working days beginning with the day after the day on which the contract is concluded.
• 'Car Park' means a secure site for which ACE has a lease, licence or appropriate permission to park vehicles on.
• 'Vehicle' means a vehicle which is received by ACE from the Customer but ACE does not accept transit vans or any vehicle with a trailer.
• 'Parking Period' means the period commencing when the keys to the vehicle are delivered to ACE (or, if later, the last time that the Customer returns to the vehicle) and terminating at the time when the keys to the vehicle are handed back to the Customer (or, if earlier, when the Customer retakes possession of the vehicle).

1. BOOKINGS

1.1 Bookings through our website are deemed to be made when validated by the issue of an ACE booking reference number.
1.2 Bookings made by telephone are deemed to be made when confirmed by ACE’s telesales operator.
1.3 Bookings made by post are deemed to be made when written confirmation is sent by ACE.
1.4 Bookings made by any agent are validated by an email confirmation whether by CSV EXEL or any other format.
1.5 All services are subject to availability.
1.6 A booking confirmation does not entitle the Customer to any specified parking space or to priority over any other customer.
1.7 ACE reserves the right not to accept or fulfil a booking.

2. PAYMENT

2.1 Payment for a booking made by telephone or on ACE's website can only be made using Mastercard, Visa, Diners Club or Switch.
2.2 If payment by card is declined or if a payment cheque is returned uncleared, ACE reserve the right not to fulfil your booking.
2.3 All prices are quoted in pounds Sterling including VAT.
2.4 When a booking is made using an overseas credit card the card issuer will debit your account in your local currency at the exchange rate applicable on the date of processing. A conversion charge may be applicable.
2.5 Payments made via agent route are subject to such terms and conditions outlined in their heads of agreement.

3. CANCELLATION

3.1 The Customer has a right to cancel a booking during the Cancellation Period except where the service booked by the Customer commences within the Cancellation Period.
3.2 A booking may be cancelled in writing up to 48 hours prior to the date for which the service has been reserved.
3.3 The Customer is to inform ACE of the cancellation in writing by email to info@ace-parking.com or by post to 47 Gatwick Road, Manor Royal, Crawley, West Sussex.
RH10 9RD. Cancellations sent by first-class pre-paid post, will be deemed received by 10am on the second working day after posting. Cancellation sent by second-class prepaid post will be deemed received by 10 am on the third working day after posting.
3.4 Customers cancelling within 48 hours of the period for which the service is reserved shall be liable to pay the full price for the service booked (any abatement of the agreed price will be at ACE’s sole discretion).
3.5 For the purposes of this Condition 3 the period for which the service is booked shall be deemed to commence at 01.00 hours on the commencement date for the service booked.

4. MEET & GREET AND PARKING

1. The Customer is advised to allow for sufficient journey time to arrive at the Airport Terminal at the meeting time you will have designated by ACE or your travel agent. The Customer is required to telephone ACE 20 minutes prior to their arrival at the airport to reconfirm their arrival time. The ACE Driver will wait for 15 minutes after that meeting time unless the Customer has telephoned ACE to advise of a further short delay in which case the ACE Driver can be contacted to wait for the Customer's arrival.
2. The Customer on handing over the vehicle to the ACE Driver must:
1. securely close all windows of the vehicle; and
2. remove all personal property from the vehicle; and
3. hand to the ACE Driver the ignition keys to the vehicle.

4.3 The ACE Driver will be authorised by the Customer to have the right to drive or otherwise take the vehicle on the public highway. ACE Drivers are fully insured by ACE for this purpose.

1. In the absence of any negligence or breach of duty by ACE the vehicle will be parked at the Customer's own risk for the Parking Period.
2. The Customer permits ACE to bring and keep the vehicle on an ACE Car Park and to move the vehicle to an alternative ACE Car Park in the event of an accident or an emergency or to avoid an obstruction.
3. The Customer must telephone ACE on 07818 062875 at the time that they are in Baggage Reclaim of the Airport to notify ACE they have returned to the United Kingdom and require their vehicle to be brought to the pick-up point by the ACE Driver.

4.7 THE CUSTOMER SHOULD INSPECT THEIR VEHICLE AT THE END OF THE PARKING PERIOD AND BEFORE LEAVING THE AIRPORT. ANY DAMAGE IS TO BE REPORTED TO 07818 062 875 (24 HOURS LINE) No complaint for damage will be considered by Ace parking UK Limited once the vehicle has left the airport.

4.8.1 any damage to the paintwork or bodywork of the vehicle;
4.8.2 any defect to the vehicle which renders it un-driveable. In such circumstances ACE will provide the Customer with a replacement vehicle, up to but not exceeding a vehicle equivalent to the size and type of a Vauxhall Zafira.
4.9 In the event that ACE accepts liability for a defect to the vehicle that remains driveable ACE will arrange for one of its pre-approved repairers to contact the Customer direct to carry out the necessary repairs.
4.10 Any Customer wishing to reclaim the vehicle prior to expiry of the booked and agreed Parking Period will be liable to pay the parking fee for the whole of the Parking Period.
4.11 Any Customer who reclaims the vehicle after the expiry of the booked and agreed Parking Period will be charged a supplement of £10 per day.
4.12 Neither the Customer nor any other person shall have the right to remove the vehicle prior to payment in full of:
4.12.1 the parking fee for the Parking Period; and
4.12.2 any fuel purchased by ACE for the vehicle; and
4.12.3 any recovery fees paid by ACE in the event of a breakdown or mechanical failure of the vehicle.
4.13 It is the duty of the Customer to ensure that the vehicle is in a proper roadworthy condition prior to leaving the pick-up point or ACE's premises and entering onto the public highway.
4.14 A Customer must produce the numbered receipt provided by ACE when reclaiming the vehicle. In the event that a receipt is lost ACE shall be entitled to require proof of the Customer's identity.
4.15 ACE shall not be obliged to release the vehicle to a third party without the written authority of the Customer.

5. CUSTOMER'S LIABILITY

5.1.1 The Customer shall be liable for and indemnify ACE in respect of any death, personal injury or damage caused by the Customer or any person with the Customer whilst on ACE's premises or in anyway arising from a breach of the warranty in paragraph 5.1.2 below.
5.1.2 The Customer warrants to ACE that at the commencement of the Parking Period, the Customer’s vehicle is in a safe and roadworthy condition, has a current MOT certificate (if required by law) and a valid road tax disc (displayed in the front windscreen of the vehicle) and that no dangerous toxic or illegal substances have been left within the vehicle.

6. EXCLUSION OF LIABILITY

6.1 ACE does not accept any responsibility or liability for any theft, loss or damage to:
6.1.1 any personal property or personal items left within the vehicle whilst on ACE's premises (whether or not during the Parking Period) or;
6.1.2 for any personal property (including travelling luggage) of the Customer or any person travelling with the Customer either when on ACE's premises or whilst travelling between ACE's premises and the airport.

1. ACE does not accept any responsibility or liability for any damage to the windscreen or any other glass in the vehicle.
2. ACE does not accept any responsibility or liability for damaged or punctured tyres or any scuffs or damage to steal or alloy road wheels.
3. ACE does not accept any responsibility for any loss in the event that the Customer's return instructions/numbered receipt for the vehicle is either lost or stolen which is subsequently presented to ACE by a third party who uses it to fraudulently to take delivery of the Customer's vehicle.

7. COMPLAINTS PROCEDURE

7.1 Nothing in this procedure restricts the Customers right to pursue remedies through the Court.
7.2 A complaint must be made within 7 days of the expiration of the Parking Period. ACE will acknowledge the Customer’s complaint in writing within 7 working days, in the event that the complaint is damage to vehicle the complaint MUST be made before the customer leaves the airport terminal and noted by an ACE representative via in persons or on the duty phone. If damage is not noted at the airport terminal then it will be assumed that the vehicle has been returned in the same condition when collected by ACE and no liability for claim to damage can be made against ACE.
7.3 Subject to receiving the Customer’s co-operation in supplying any additional information which is required in relation to the complaint and (if required) the vehicle being made available for inspection ACE will deal promptly with the complaint.
7.4 A complaint will initially be dealt with by ACE's Customer Services Department.
7.5 ACE's Customer Services Department will endeavour to give a written decision in respect of the complaint within 30 days of receiving the same. This period may need to be extended in the event of any delay in the Customer supplying further information which is required or there being a delay in the vehicle being made available for inspection.
7.6 In the event of a complaint relating to alleged damage to a vehicle the Customer will make the vehicle available for inspection by ACE prior to any repairs being carried out thereto.
7.7 The Customer should send all written complaints to ACE's Customer Services Department, 47 Gatwick Road, Manor Royal, Crawley, West Sussex, RH10 9RD.

8. MISCELLANEOUS

The paragraph headings do not form part of these conditions and shall not be taken into account in the construction or interpretation thereof.

9. JURISDICTION

The Contract between ACE and the Customer and any person travelling with the Customer shall be governed by the laws of England and Wales and these Conditions shall be construed in accordance with the laws of England and Wales and the parties hereby consent to the exclusive jurisdiction of the Courts of England and Wales