Ace-Parking.com
 

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0870 803 1709
 
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INSTANT AIRPORT PARKING QUOTE
CONVENIENT MEET AND GREET GATWICK PARKING 24/7 365 DAYS PER YEAR


WE ACCEPT CASH, CHEQUE AND CREDIT AND DEBIT CARDS

There £1.95 fixed charge by all
payments made by card.

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FREQUENTLY ASKED QUESTIONS 


WHAT IS ACE Parking MEET & GREET?

ACE Parking is a valet Meet and Greet service, allowing you to simply turn up at the airport terminal and leave your car with one of our representatives, allowing you to move quickly to check in. On your return, you will be met with your car at the terminal. Hassle free - great for business and people with families.

HOW MUCH DOES IT COST?


ACE Parking Meet and Greet does cost a little more but the advantages far outweigh the costs. For that bit of difference in our costs compared to another company, you get valet parking, peace of mind, no buses, no delays... just pure convenience.
  WHO WILL MEET ME AT THE AIRPORT?


A member of our staff will be at the airport at your pre-arranged time. They will be at our normal drop off point, unless you have been advised otherwise.

WHERE WILL I GO ONCE AT THE AIRPORT? 


North Terminal: LOWER LEVEL
On approach to the North Terminal there are 3 lanes-take the middle lane sign posted “arrivals” (Lower Level). Keep in the lane CARS ONLY. DO NOT GO TO THE UPPER LEVEL. Proceed down this lane until you come to the car hire building on your right hand side and then pull in on the left hand car layby where our ACE Parking representative wearing a Jacket/Black Shirt with company logo will collect your vehicle.

South Terminal: LOWER LEVEL
On approach to the South Terminal follow the signs for ARRIVALS/CAR DROP OFF and stay in the middle lane. Stay on the LOWER LEVEL DO NOT GO TO THE UPPER LEVEL. Proceed through the tunnel and go through the traffic lights and park immediately on the right or the left hand side. Look out for our ACE Parking representative wearing a Jacket/Black Shirt with company logo will collect your vehicle.

ON RETURN:
Once you have collected all of your baggage i.e. suitcased skis, buggies etc please call ACE Parking on 07818 062 875.  ACE Parking will require a maxium of 20 minutes notice to return your car to the pickup point.
HOW WILL I RECOGNISE ACE Parking MEET AND GREET MEET AND GREET STAFF? 


They will be wearing black trousers and a white/black shirt or jacket displaying clearly the ACE Meet and Greet logo.
ARE YOUR DRIVERS INSURED? 


Yes, ACE Parking Meet and Greet staff are fully insured to drive your vehicle, and our drivers are carefully selected, vetted and trained to ensure the safe transfer of your vehicle.
WHERE WILL MY CAR GO? 


Your car will be parked in a secure location, 5-15 minutes from the airport. (Please refer to Terms and Conditions)

HOW WILL I GET MY CAR BACK? 

You will need to call us on our 24/7 Arrivals Hotline, once you have cleared customs. We will meet you outside the terminal where we met you on your departure.
CAN I CHANGE MY RETURN DATE? 


Yes, simply contact our office 0870 803 1709.
CAN I BOOK ON MY DAY OF TRAVEL? 

If you have a last minute booking you will be able to book your airport parking with us by calling 0870 803 1709 or 07818 062 875
CAN I CANCEL A BOOKING? 

Yes, please give at least 48 hours notice, by calling us on 0870 803 1709 .

Please allow 21 days for refund processing. A small administration charge will be deducted from your refund. Refund charges should not exceed £5.00 up to 2 days in advance, however will be 50% of the parking fee if less than 48hours notice is given. (Unless under special cirumstances)

CAN I BOOK ON BEHALF OF A FRIEND?

Yes you can. Simply follow through are booking procedure.
HOW CAN I GIVE FEEDBACK?


Please write or email us. You will find our details on the contact us page. We aim to acknowledge all correspondence immediately, and respond within 5 working days of receipt of your correspondence.
WHAT IS YOUR COMPLAINTS PROCEDURE?

Please write to us. Contact details can be found on our contacts page. We aim to acknowledge all correspondence immediately, and respond within 5 working days of receipt of your correspondence.

We will endeavour to resolve any problems as soon as possible, to the satisfaction of both the customer and ACE Parking Meet and Greet, without any third party involvement. All disputes are handled personally by the ACE Parking UK Ltd.