Ace Parking Meet & Greet FAQ

How Do I Book?

Simply get a quick quote for today's best price and use our super quick and secure online booking system. You'll be booked in within 2 minutes and we'll send you all the details via email and even SMS if you like.

How long does it take to get to the airport from the meeting point?

You simply phone the meet and greet service on the number provided approximately 20 minutes prior to your arrival. They will then meet you on your arrival at the airport and terminal of your choosing, simply hand over your keys and your car will be securely stored for the duration of your trip. On your return just phone them once you clear customs and they will be ready with your car at the terminal waiting area.

How do I get from the car park to the Airport and back again?

You are met at the terminal on both departure and arrival.

What time should I arrive at the terminal?

We recommend that you allow at least 30 minutes prior to your check in time, just to be on the safe side.

How long will I have to wait on my return?

The Meet & Greet service will bring your car to the meet and greet approval area as instructed as soon as they receive your phone call after collecting your bags.

Do I need to leave my car keys?

Yes, unless otherwise stated.

How secure are the car parks?

Ace Off-airport car parks are accredited with AA security certificates issued by the Police. Most of the car parks have a combination of security patrols, high level fencing and CCTV. Click the More Info button for more information on each car park.

Can I book short notice?

Yes - the most important thing if you do this is PRINT OFF all your information and take it with you to the car park. If your preferred product is unavailable please call our Customer Care Team on 01293 533 000 and they'll try to book you in.

Can I pay on arrival?

As Ace Parking is a pre-booking agency, all customers are required to pay in advance for their airport parking.

Why is a week calculated as 8 days and two weeks calculated as 15 days?

Our website takes the day you are departing and the day you are returning as whole days, therefore a two week trip would be 15 days inclusive. This is based on all car parks pricing structures.

Is there an extra discount for booking more than one vehicle at a time?

Yes, subject to availability.

What does Gate price mean?

Gate price is the term used to mean paying on arrival or on-site, these prices are from 10% to as much as 60% higher than the pre-booked price online.

How secure is the website when making a payment?

All online payments are made through the Realex secure payment system. You will receive an e-mail confirmation from Realex confirming your payment (please retain this for your own records). Realex Payments are certified and approved by several leading financial institutions. Their systems and security controls are based on current industry standards. There are several layers of technology in place to ensure the confidentiality, authentication and integrity of your information.

Can I book by telephone?

Yes you can. Please contact our admin team on 01293 533 000 during office hours to make a booking. Monday - Sunday 9:00am to 5pm Please have to following ready:- Correct flight dates and times. Terminals and flight numbers if appropriate. Personal details e.g. Address, telephone and e-mail information. Vehicle details. Payment details. If you don't have this information ready it will take us longer to process your booking.

Can you confirm my booking by post?

Yes please contact our admin team who will arrange this for you. 01293 533 000

Can I pay by cheque?

Yes you can, please contact our Admin team on 01293 533 000 to make a booking. Please note: Your booking will not be confirmed until we have received your cheque.

Do I have to give my e-mail or telephone numbers?

Your e-mail address is required to send your confirmation, unless you have booked by the telephone and request your confirmation posted. Your mobile telephone number is required for all Meet & Greet bookings and a booking cannot be processed without it.

I've lost my confirmation?

Please contact Customer Services by either telephone 01293 533 000 or by e-mail (info@ace-parking.com) and we will forward a copy of your confirmation to you. (Please note: Customer Services is only available during office hours.)

What do I do if I want to cancel my booking?

You can either send an e-mail or use the Contact us Form to request a refund or simply contact our admin team via the telephone on 01293 533 000 during office hours Monday - Sunday 9:00 am - 5pm. As long as the requested notice is given we will be happy to refund you. Advance products have a no cancellation or amendment policy and as such no refunds will be given for these products.

How do I change my flight dates or times?

Please contact our admin team by email info@ace-parking.com or by telephone on 01293 533 000 to make an amendment. Please have your amendment and payment details ready. Amendments may be charged at 5.00 pounds unless you purchased cancellation cover at the time of booking.

How do I obtain a VAT or credit/debit card receipt?

Please contact our admin team department on 01293 533 000 with your booking reference, or e-mail to: (info@ace-parking.com)

What happens if we return early?

Please contact the car park to have your vehicle ready for your return. Refunds however, cannot be made for unused or part stays.

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